Our snap fit lid is designed to be snug, but like a new pair of shoes, you’ll love it once you get it “worked in” a bit, and when there is liquid in the cup it makes a huge difference. To remove the lid place the tumbler with lid on a surface with the lid tab facing you. Pick up the tumbler with both hands grasping it near the top surrounding the lid and place the balls of your thumbs under the tab, then press it up. It should snap right off.
KOMPASS drinkware is top rack dishwasher safe but can be hand washed as well.
Yes, you can put KOMPASS drinkware in the microwave, but liquids should be heated in 30 second intervals to avoid overheating. (Please use caution – contents may be hot.) If the decoration contains a metallic element it may not be microwavable so if you think yours does, be sure to read the sticker on the product before microwaving. If your tumbler has an element that cannot be used in the microwave the sticker will indicate that.
Yes, KOMPASS drinkware is designed to be used for both hot and cold beverages.
Yes, the KOMPASS drinkware is designed for both cold and hot beverages. Please note that some citrus products can cause slight discoloration of the tumbler.
Yes, the KOMPASS drinkware can go directly into the freezer and keep your cold beverage even colder!
The design of the KOMPASS drinkware greatly reduces the chances of condensation and the need for a coaster, but does not completely eliminate it. Condensation can occur based on the temperature and humidity of the environment in which it is used.
Sometimes slight condensation can occur between the walls of your KOMPASS drinkware. This can be caused by the heat of the dishwasher or other external factors. If slight condensation or “cloudiness” appears it should disappear within a day or so. If it doesn’t and the cloudiness is a result of a defect, please click on the Lifetime guarantee link to learn how to return the tumbler for a replacement.
Some sunscreens can cause KOMPASS drinkware to fade or discolor, just like many other plastics. You can still use the tumbler as usual if this occurs. To help decrease the chance of sunscreen damage to your tumbler you should avoid any contact between your tumbler and sunscreen products, and wash your hands after applying sunscreen before using your tumbler. If you do get sunscreen on your tumbler you should wash it immediately. Sunscreen damage is not covered in our Lifetime Guarantee.
No. KOMPASS drinkware is BPA free, as well as phthalate free, and FDA and Prop 65 compliant unlike other products on the market.
Your KOMPASS drinkware product is made of Eastman co-polyester KOMPASS material, and comes with a lifetime guarantee. Under normal use it won’t break, crack, melt, shatter or chip. If your tumbler becomes defective during normal use, you may return it for a replacement. (Guarantee does not pertain to accessories such as lids and straws.) Please click on Lifetime Guarantee link for replacement instructions.
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